Charleville Visitor Information Centre

Railway Station, King St
Charleville QLD 4470
tourism@murweh.qld.gov.au

Privacy Policy

We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

This privacy policy explains how Charleville Visitor Information Centre handles and protects your PII in accordance with commonly accepted privacy principles.

Charleville Visitor Information Centre reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to tourism@murweh.qld.gov.au or sent via postal mail to:

Charleville Visitor Information Centre
Railway Station, King St
Charleville QLD 4470

What Information We Collect

In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. Charleville Visitor Information Centre collects PII when you:

• Make a booking:
  Your full name, address, email address and phone number are taken each time you make a booking with Charleville Visitor Information Centre.
• Contact tourism@murweh.qld.gov.au
  Charleville Visitor Information Centre collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

How We Use Your Information

Charleville Visitor Information Centre uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.experiencecharleville.com.au may be used to:

• Purchase Charleville Visitor Information Centre products or services:
  Information collected when you purchase from Charleville Visitor Information Centre is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
   
• Respond to your questions or suggestions:  
  We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

Who We Share Your Information With

Charleville Visitor Information Centre does not disclose any information about customer bookings to anyone except in the following circumstances: 

• Accommodation suppliers:  
  Charleville Visitor Information Centre provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier.
  Our accommodation suppliers requires this information for the booking and if they need to contact you about the booking.
  Although Charleville Visitor Information Centre offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission.
  Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on Charleville Visitor Centre
   
• Legal obligations:  
  Charleville Visitor Information Centre may be required by law to disclose information provided by you to Charleville Visitor Information Centre for the purposes of obtaining products or services from Charleville Visitor Centre. Charleville Visitor Information Centre may also disclose information against someone who poses a threat to Charleville Visitor Information Centre's interests (such as customer fraud) or whose activities could cause harm to others.